Privacy policy

Who we are

This privacy policy applies to Incept Corp Pty Ltd (ABN: 20 668 782 901), operating as Incept, located at 52a Russell Street, Oatley NSW 2223, Australia.

We collect and handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you are located in the European Union or United Kingdom, additional rights under the General Data Protection Regulation (GDPR) may apply. See the section below.

What information we collect

Contact form submissions When you submit an enquiry through our website, we collect your name, email address, and the content of your message, including what you tell us about your business or project.

Calendly bookings If you book a call through Calendly, Calendly collects your name, email address, and any other details you provide during the booking process. This information is handled under Calendly's own privacy policy.

Email communications If you correspond with us directly by email, we retain those communications for the purpose of managing our relationship with you.

Downloads and resources If you download a resource from our website, your email address is collected and added to our Mailchimp mailing list. By downloading a resource, you consent to receiving occasional emails from Incept. You can unsubscribe at any time using the link included in every email.

Session recording and heatmaps We do not currently use session recording or heatmap tools.

Website analytics We use Google Analytics to collect anonymised data about how visitors use our website. This includes pages visited, time spent on the site, device type, and approximate location. This data does not identify you personally.

Framer platform Our website is built on Framer. Framer may collect certain technical data by default, including browser type, device information, and IP address, as part of standard platform operation. This is handled under Framer's own privacy policy.

How we use your information

We use the information we collect to:

  • Respond to your enquiries

  • Deliver services you have engaged us to provide

  • Send project-related communications

  • Send occasional email updates if you have opted in through a download

  • Understand how our website is being used and improve it

  • Meet our legal and contractual obligations

We do not sell your personal information. We do not share it with third parties except as described in this policy.

Third-party services

The following third-party services are used on this website and may process your data as part of their operation:

  • Google Analytics — website analytics. Data processed in the United States under Google's privacy policy.

  • Calendly — appointment scheduling. Data processed in the United States under Calendly's privacy policy.

  • Mailchimp — email marketing. Data processed in the United States under Mailchimp's privacy policy.

  • Framer — website platform. Data processed under Framer's privacy policy.

Each of these services operates under their own privacy policies, which we encourage you to review.

Cookies

Our website uses cookies and similar tracking technologies. These include:

  • Essential cookies — required for the website to function correctly.

  • Analytics cookies — used by Google Analytics to collect anonymised usage data.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Data retention

We retain personal information for as long as is necessary to deliver our services, meet legal obligations, or resolve disputes.

Enquiry and contact information is retained for a minimum of two years.

If you ask us to delete your information, we will do so unless we are required by law to retain it.

Your rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at clint@incept.agency.

If you are located in the EU or UK, you have additional rights under the GDPR, including the right to erasure, the right to restrict processing, and the right to data portability. Contact us at the address below to make a request.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS. Access to personal data is limited to those who need it to deliver our services.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this policy or how we handle your personal information, contact us at:

Incept Corp Pty Ltd 52a Russell Street, Oatley NSW 2223 Sydney, NSW, Australia clint@incept.agency incept.agency